Refund policy

Return & Refund Policy At Orchid & Ember Boutique, we want you to love your purchases! We understand that sometimes an item may not work out, so we offer returns for store credit on eligible merchandise.

Returns & Store Credit Eligible items may be returned within 14 days of delivery for store credit only.

To qualify for a return, merchandise must:
* Be unworn, unwashed, and unused.
* Have all original tags attached.
* Be free of odors, including perfume, smoke, and other scents.
* Be in its original, new condition.
Items that do not meet these requirements will not be eligible for store credit.

Final Sale Items
The following items are FINAL SALE and cannot be returned or exchanged:
* Holiday & Seasonal Merchandise. 
* Any custom preorder items.  
* Items purchased with a discount greater than 20%.
* Swimwear & Intimates. 
* Jewelry.

Refunds
We do not offer refunds to the original payment method for standard returns. Approved returns will receive store credit toward a future Orchid & Ember Boutique purchase.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and work toward a resolution.

Questions or Return Requests
Please contact Orchid & Ember Boutique at hello@orchidandemberboutique.com for assistance with a return request.

Thank you for shopping small and supporting Orchid & Ember Boutique!